Refund policy
Return, Exchange and Cancellation Policy
Refund or return will only occur if:
- The wrong item was sent
- The item is defective
- The item was damaged in shipping
Refund Timeline:
Pakistan: You can claim a refund within 2 days from date of item(s) delivered to you
In case of refund, the customer is responsible for sending the item(s) back to us and we will process the refund after receiving the item(s) and inspection of item(s).
Please note that cash refunds will only be given on damaged articles if a fresh item is not available. We make sure that the items are in their best condition before they are being dispatched, however, if the customer receives a damaged article, they can ask for a full cash refund
Cancellation: You can cancel your order before delivery is processed. Once order is dispatched it will not be possible to cancel the order. Refunds/Cancellation will be made onto the original mode of payment and will be processed within 7-10 working days depending on the mode of payment that the customer used.
Shipping Costs: The customer will be responsible for paying the shipping cost of returning items. Please note that your shipping cost is non-refundable.